POLICIES

TERMS AND CONDITIONS
All order placed with Avenue Performance LLC (phone, fax, email, or website) constitute the acknowledgment and acceptance of all the conditions listed above regardless of placing an order directly or indirectly (via distributor). This includes all orders places via the website, email, phone, fax, mail, or verbally.

All users of www.avenueperformace.com (the “website” or “site”) fully agree to all terms, conditions, agreements, advisories, disclaimers, and any other information herein. Your use of www.avenueperformance.com constitutes the agreement to all such terms. Disagreement to any terms listed here revokes usage of Avenue Performance LLC products and website

TAXES
ALL orders shipped to a Mississippi Address must pay Mississippi Sales Tax. All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately.

SHIPPING
1. Please provide email address for tracking number and/or shipping notification
2. Please provide the correct shipping address. It the item(s) is forwarded back due to incorrect address information, you will be billed for another shipping charge.
3. Avenue Performance LLC is not responsible for any duties, taxes, or custom import costs for national or international shipments. All costs after shipping has left Avenue Performance LLC facility are entirely the responsibility of the purchaser. Customer agrees to these terms and takes full responsibility of all costs.
4. Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available.
5. Avenue Performance LLC reserves the right to change the method of shipping suited to the product(s) ordered and the destination of the package(s).
6. All orders (Check, Money Order,Gift Certificate) will not be shipped until payment has been received in full.
7. All orders made after 2p.m. (CST) will not be processed and/or shipped until the following business day.
8. Orders placed on federal holidays will not be processed and/or shipped until the following business day.
9. Delivery to carrier constitutes delivery to purchaser.
10. Avenue Performance will not guarantee carrier delivery schedule  .
        a. Shipping times may be delayed due to the carrier delays, natural disasters, weather, federal or state laws, customs inspection, or other unlisted reasons.
11. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all items have been inspected.
       a. In the unlikely event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. 
       b. Any refusal of damaged products will result in denial of damaged items claim. 
       c. Be sure to accept the package “as is” and notify AVENUE PERFORMANCE within 24 hours. 
       d. In the event that the package is delivered when you are not present please INSPECT YOUR PRODUCTS UPON ARRIVAL AND CONTACT THE DISTRIBUTOR IMMEDIATELY WITH ANY ISSUES LISTED AS WELL AS IMAGES CLEARLY SHOWING THE DAMAGES. RETAIN ALL PACKAGING, BOXING, PADDING, AND ITEMS. 
            +. We will file a damage claim and ship you replacement parts. Retain all boxes and other packaging material, as package may be subject to inspection by the carrier. Failure to comply with this policy may result in a denial of damage claim. Items damaged during shipping will be replaced. No refunds, exchanges, or credits will be issued. 
       e. A 30% RESTOCKING FEE will be assessed on all Returned Item(s), Refused Shipments, and Canceled Orders that have been SHIPPED. 
            +. Shipping Charges are NON-REFUNDABLE. All returned merchandise must be unused and in its original saleable packaging. Returned items will only be accepted if the items are returned to Avenue Performance LLC within 10 Calendar Days of the Invoice Date. 
       f. If customer is granted a warranty replacement then the original item MUST BE RETURNED PRIOR to the replacement being sent. 
            +. Shipping cost are at the expense of the customer until Avenue Performance has deemed the item(s) covered by manufacture warranty                                                                                                                                         +. Please keep all shipping receipts, as warranty return shipping fees will be reimbursed if the product(s) are indeed a manufacturing defective. 
      g. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes regarding settlement amount should be addressed with the carrier.
12. In the unlikely event that a shortage occurs, note the specific item(s) that did not arrive on the delivery bill and notify AVENUE PERFORMANCE within 24 business hours. We will process the replacement(s) as soon as they are available.
      a. Avenue Performance LLC will maintain inventory levels to the best of you ability. In the case of a backorder item, Avenue Performance LLC will ship the item as soon as the part becomes available. The time frame in which Avenue Performance LLC ships the item on backorder is subject to change with absolutely no agreed shipping time.

DISCLAIMER
1. Avenue Performance LLC products and components, as well as other branded products distributed by Avenue Performance LLC, except those that are exempt, have been designed and are intended for off-highway application. These products may never be used on public roads and/ or highways.
       a. Use of these products on public Highways is not approved nor recommended. Failure to read or comply with this notice is at full discretion of the customer.
2. Avenue Performance LLC is not responsible or liable for any damages, liabilities, demands, actions, judgments, settlements, costs, expenses, losses, injuries, disabilities, or deaths caused directly or indirectly by any products or services manufactured, sold, distributed, given, transferred, or borrowed to the customer from Avenue Performance LLC and its subsidiaries as well as directors, officers, employees, agents, partners, members, and other owners.
3. Avenue Performance LLC does not take responsibility of buyer installation, modification and stress of products. Avenue Performance LLC is not responsible for any misunderstanding or misinterpretation of products, product use, product installation or the disclaimers and information provided to the customer.
4. Avenue Performance LLC is not responsible for any violation of laws, emissions, safety, or warranties. Product installation may void emissions, safety, or warranty of vehicle based on state laws, federal laws, or vehicle manufacture purchase agreements. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. User assumes all cost and risks associated with these and other import items.
5. Avenue Performance LLC sole warranty for any and all products sold is set forth in the warranty documentation associated with the product. Avenue Performance LLC gives no warranties, express or implied, including, but not limited to, the implied warranties of merchantability, and fitness for a particular purpose.
      a. Avenue Performance LLC further excludes any implied warranty of fitness with respect to racing and equipment and all inventory and service.
      b. Avenue Performance LLC will not be held liable for any damages which are incurred directly or indirectly on the vehicles or operators or passengers of the vehicle.
6. Customers consciously acknowledge and understand that due to the differing conditions and circumstances under which all equipment and parts are purchased, installed, and used are at the full responsibility of the customer. The customer is not to rely on Avenue Performance LLC for skill or judgment or the select the proper part or equipment. Purchasers affirm they are relying upon their own skill or judgment to select, purchase, install, and use suitable goods.
7. Avenue Performance LLC is a trademarked brand. Use of Avenue Performance’s name, logos, designs, images, artwork, html, copyrighted text, mark, and all forms of media in any form must be granted authorization by Avenue Performance LLC and its trademark owners. Avenue Performance LLC reserves the right to grant, move, change authorization on a case by case basis and authorization is subject to change at any time.

WARRANTY/LIABILITY
1) INSPECT ALL YOUR PRODUCTS UPON ARRIVAL AND THE DISTRIBUTOR IMMEDIATELY WITH ANY ISSUES LISTED AS WELL AS IMAGES CLEARLY SHOWING THE DAMAGE. RETAIN ALL PACKAGING BOXING, PADDING, AND ITEMS.
2) Customer must notify the Avenue Performance LLC or the distributor purchased from within three (3) days of receiving the item listing all damages as well as providing images.
      a. Keep in mind some imperfections are inevitable therefore pictures are required to clearly display any true defects on products for return or warranty.
3) The distributors in which the items were purchased are responsible for their warranties as we have no record of sale to the buyer.
      a. Customers must first contact the dealer who will then contact Avenue Performance.
4) Avenue Performance LLC products have a 1-year manufacturer-defect warranty from the date received.
      a. Only the original buyer must file a warranty claim on purchased products.
      b. Customer must have the original receipt.
      c. Avenue Performance LLC will only accept warranty claims based on manufacture defects as inspected and approved by Avenue Performance employees.
      d. Customers that file a warranty claim must send in the possible defective product for inspection by the Avenue Performance Team.
      e. During this time the customer is responsible for the full cost of shipping. 
      i. If customer is granted a warranty replacement then a receipt for the shipping cost for inspection must be provided to Avenue Performance in order for the customer to receive reimbursement.
      f. Upon receiving the damaged item Avenue Performance LLC staff will inspect and determine the damage for usage or manufacture defects.
      g. In the event that item has been approved as a manufacture defect a replacement as well as reimbursement of returned shipping cost will be sent to the purchaser.
5) All items with “wear-finish” marks are NOT covered by warranty.
6) There is NO WARRANTIES on products that are custom painted.
      a. All custom paint orders are FINAL and only upon immediate notification shipping damages shall be replaced. Any damages that occur after arrival of the custom painted product(s) will be handled as a customer error.
      b. If customer damages paint that have the option of a “respray”
          i. Customer must pay for shipping both ways in order to the product to be resprayed 
          ii. Resprays must be the same as the original product.
7) There are NO WARRANTIES for any items that have been modified, painted, or touched up.
8) All warranties are non-negotiable and non-transferable.
      a. Warranties are non-transferable to second-hand buyers.
      b. Only the original buyer must file a warranty claim on purchased products.
9) All products sold by AVENUE PERFORMANCE are aftermarket products and are intended for off-road or show use only. 10) All Avenue Performance LLC products require professional installation. Minor adjustments may be required for installation of products. Customer assumes all responsibilities for installation and usage of products upon purchase. Many different applications and mounting options are available for Avenue Performance LLC products. Avenue Performance LC does not assume responsibility for compatibility of products, application compatibility, or provided installation assistance or guidance.
11) AVENUE PERFORMANCE is not liable for any damages or injury as a result of the use of its products.
      a. Due to strict regulations by the Department of Transportation, some of these products are not approved for street/highway use. Removal of reinforcements, bumpers, turn signals, and other safety equipment on the vehicle is the responsibility of the buyer.
      b. AVENUE PERFORMANCE will not be responsible for your actions.

INSTALLATION OF AFTERMARKET PRODUCTS
1) We HIGHLY recommend that a professional shop with aftermarket product installation experience to perform the installation.
      a. Auto shops experienced in OEM installations may not be experienced in aftermarket products installations.
      b. Refunds will not be issued due to poor fitment of our products. If fitment is off by extreme margins, a partial credit may be considered.
2) All products sold by AVENUE PERFORMANCE are for off-road and show purposes ONLY. We do not recommend, and in fact discourage, these parts to be used on public streets and highways.
3) All Avenue Performance LLC products require professional installation. Minor adjustments may be required for installation of products. Customer assumes all responsibilities for installation and usage of products upon purchase. Many different applications and mounting options are available for Avenue Performance LLC products. Avenue Performance LC does not assume responsibility for compatibility of products, application compatibility, or provided installation assistance or guidance.
By agreeing to these Terms and Conditions, the customer understands the procedure and possible difficulty of installing aftermarket parts.


RETURNS AND REPLACEMENTS
1) Avenue Performance offers a hassle free return/exchange program. If you do not want your product for any reason, simply contact us and request a return within 3 business days of receipt of goods.
      a. Any return requests made are subject to a 30% restock fee.
      b. All shipping costs for returned items are at the customer’s expense.
      c. Only the original buyer may request for a return of the products.
      d. ALL CUSTOMERS ARE REQUIRED TO PROVIDE PROOF OF PURCHASE FROM AVENUE PERFORMANCE LLC OF ANY OF ITS REGISTERED VENDORS WHEN MAKING A RETURN. NO RETURN WILL BE ACCEPTED WITHOUT PROOF OF PURCHASE. NO EXCEPTIONS.
2) All merchandise returned requires a Return Authorization (RA).
      a. All approved RAs MUST BE returned to Avenue Performance within 5 business days of RA issue date.
      b. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim.
      c. Authorized returns must be freight pre-paid.
      d. Be sure to include insurance for your returned items as damaged RAs will be refused.
      e. Parts must be in unused and unaltered condition with ORIGINAL PACKAGING.
      f. Please be sure to package the product well and clearly write the RA# on the box.
      g. All merchandise returned without an authorization number will be refused.
3) Refunds will not be issued until they are inspected.
      a. Any marks of installation (wear-finish marks) are NON-REFUNDABLE
      b.There are no returns for any items that have been used, modified, painted, or installed.
      c. Original shipping and handling charges are NOT refundable.
      d. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you.
      e. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by Avenue Performance LLC.
      f. Any refused shipments sent back to Avenue Performance LLC does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with Avenue Performance LLC for refused shipments.
4) Avenue Performance LLC products have a 1-year manufacturer-defect warranty from the date received.
      a. Only the original buyer must file a warranty claim on purchased products.
      b. Customer must have the original receipt.
      c. Avenue Performance LLC will only accept warranty claims based on manufacture defects as inspected and approved by Avenue Performance employees.
      d. Customers that file a warranty claim must send in the possible defective product for inspection by the Avenue Performance Team.
      e. During this time the customer is responsible for the full cost of shipping. 
           +. If customer is granted a warranty replacement then a receipt for the shipping cost for inspection must be provided to Avenue Performance in order for the customer to receive reimbursement.
      f. Upon receiving the damaged item Avenue Performance LLC staff will inspect and determine the damage for usage or manufacture defects.
      g. In the event that item has been approved as a manufacture defect a replacement as well as reimbursement of returned shipping cost will be sent to the purchaser.
5) If customer is granted a warranty replacement then the original item MUST BE RETURNED prior to the replacement being sent.

SPECIAL ORDERS
1) All special orders (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Avenue Performance LLC will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to Avenue Performance LLC does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with Avenue Performance LLC for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 30% restocking fee on all products shipped.
2) There is NO WARRANTY on products that are custom painted. All custom paint orders are FINAL and only upon immediate notification shipping damages shall be replaced. Any damages that occur after arrival of the custom painted product(s) will be handled as a customer error.
      a) If customer damages paint that have the option of a “respray”
      b) Customer must pay for shipping both ways in order to the product to be resprayed 
     c)Resprays must be the same as the original product.

CONTINGENCIES
1) Avenue Performance LLC shall not be liable for any failures to produce product to customer in a given time frame when the cause of such failure is the result of the forces of nature, labor disputes, supplies or materials shortage, acts of local, state, national, civil, or other authorities or public agencies; utility or communication failures, accidents, strikes, transportation problems, or any act or cause that does not normally occur in the ordinary course of Avenue Performance LLC business. Time frames may be extended, modified, or changed at any given time due to any reason per the discretion of Avenue Performance LLC.
2) Avenue Performance LLC is NOT responsible for any steering wheels and/ or any other products sold by Avenue Performance LLC if any such product (s) have been MODIFIED in any way. If any Avenue Performance LLC product(s) including steering wheels has been modified in any way, THIS WILL AUTOMATICALLY VOID ANY WARRANTY offered by Avenue Performance LLC. This also includes any steering wheel modified by any customer or any of Avenue Performance LLC authorized vendor(s).
3) Avenue Performance LLC requires all purchasers who purchased via distributors to contact the respective distributor used for purchasing the product. Avenue Performance LLC is not responsible for resolving any customer service, sales, or shipping issues with the purchaser in this case, unless resolved between Avenue Performance LLC and the distributor used during the purchasing process. These inquiries include, but are not limited to, obtaining tracking information, authorization for returns/exchanges, filing a claim for shipping damages, and claiming defective items. Customers contacting regarding these issues will be referred back to the dealer from whom the purchaser initially purchased the products.
4) Avenue Performance LLC does engage in selling after-market items, and the Customer does understand the ramifications for having these performance or after-market parts on a vehicle. Avenue Performance LLC is not held responsible for any misconception or disappointments associated with any of these parts.

FINAL NOTE
Due to the fact that these are competition parts we all love and want to use, high stress is put on everyday driven factory vehicles and race vehicles. We hope you understand that we do not claim any competition part(s) to be street legal, smog legal, emission free, or worry free as some manufacturers claim their product to be.

Avenue Performance LLC reserves the right to modify, change, terminate, edit, revise, adjust, or clause any of the terms and conditions contained in this agreement at any time and in sole desecration. All prices and specifications are subject to change without notice.

Buyers understand and aggress that no officer, director, employee, distributor, or salesman of Avenue Performance LLC and respective products has any authority to make any statement contrary to the terms of this agreement. In the incident in which it is done so, Avenue Performance LLC disavows any statement contrary to what is herein above written.