AVENUE COVID-19 COMPANY UPDATES – Avenue Performance
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AVENUE COVID-19 COMPANY UPDATES

Avenue Performance is committed to caring for the health and well-being of our partners and customers and playing a constructive role in supporting local health officials and government leaders. Read about the latest decisions being made by the company and the actions being taken in preparation for COVID-19.

How We're Helping

Supporting Our Customers, and Vendors

New Online Live Chat Option

All existing and new Avenue Performance customers can now talk to a representative directly with our online chat serve. We have also paused any price increases to the list prices of current Avenue products.

Emailed Tracking Number and App Tracking

Currently, all shipping companies have been experiencing longer than usual shipping time. All Avenue Performance customers will receive a tracking number via email once your order has been taken to the shipper. Additionally, you can download the Shop app to track your order. We also have setup curbside pickup by appointment for any local customers. Please email us for this option.

Waved Spending Requirement

To support our vendors through this difficult situation, waved the vendor spending tier requirements through Dec 31, 2020. All existing and new Avenue Performance vendors can now talk to a representative directly with our online chat serve. We have also paused any price increases to the list prices of current Avenue products.

 

Supporting Our Employees

Fully Remote Workforce

All Avenue employees are now allowed to work from home, and we're using our internal communications tools, including Zoom, and email to keep staff updated on the latest developments. Avenue has a strong remote work culture has allowed us to continue to deliver online support to our customers and to remain fully focused on their most urgent needs.

Onsite Workers

The well-being of our teammates and consumers is our top priority so we have decided to do appointment and curbside pickup at our Atlanta location. These changes will go into effect from Monday, March 11 and remain in effective for the foreseeable future. Customers can continue to shop on avenueperformance.com.

We have also taken additional steps at our facilities, including the option to work from home, staggered work schedules, social distancing and additional safety and cleaning steps to help protect and support our teammates. 

Suspended Employee Travel

All company-related travel has been suspended. Employees with pre-planned business trips have received or are receiving assistance to cancel their travel. We are also asking all employees who travel by airplane or cruise ship to self-quarantine for 14 days upon their return.

 

How do I contact Avenue Performance with questions or if I need support?

If you’re a customer, you can contact Avenue Performance on any of these channels:

  • The Chat widget on the Avenue website of Live support
  • Email avenueperformance@hotmail.com
  • Phone: due to staggered schedules and social distancing guidelines, we will not have anyone answering the phones. Please use on of the option above to contact us.
  • Social Media: Due to skeleton crew staff, and remote workforce we ask that everyone avoid contacting us via social media. This will help us focus on helping customers through less platforms, therefore less confusion.

 

Is Avenue Performance prepared for COVID-19?

Yes. The entire Avenue Performance team is working remotely to ensure business continuity, deliver online support to our customers, and keep our employees safe and healthy. We don’t anticipate any impact on our ability to deliver quality products.

Our priority now and always is to help our customers and partners grow better, and we remain fully focused on that mission.